At Pure Leaf, we carefully inspect and securely pack every order before it is dispatched.

Returns & Exchanges

Due to hygiene reasons, we do not accept returns or exchanges for products that have been opened or used.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.

Refunds

Once your claim has been reviewed and approved, we may offer a replacement or refund, depending on the situation.

Refunds, where applicable, will be processed after the product has been verified.

For any questions regarding refunds or returns, please contact us via WhatsApp or Email.